We try our best to avoid restocking fees if possible. Products being returned to SERES will be assessed a 30% restocking fee if charged by the manufacturer. All returns must be pre-approved by SERES. In some case, the customer will be responsible for inbound freight. This warranty shall not apply to this product or any part thereof which has been damaged by accident, abuse, misuse, modification, negligence, alteration or misapplication. Any warranty offered will be based on the repair or replacement of that item and is not a money-back guarantee. Most warranty periods are effective from the date of purchase. The warranty period will be by product type. Please consult the manufacturer's literature or packaging for specifics. Warranty and Return Merchandise Authorization on all items will be the manufacturer's standard warranty. In the event of a part/SKU/product is discontinued by the manufacturer and/or distributor, no refunds or returns are warranted. Please contact the SERES RMA department directly at shipment specifics and corresponding purchase order number.Īny product changes related to your order are only valid within 7 business days of your delivery date. Claims made after the 24-hour time frame will be the responsibility of the customer. SERES prepaid freight claims (damages or will be unable to receive compensation. SERES prepaid freight claims (damages or shortage) must be reported within 24 hours of receipt. If the delivery receipt is signed as complete/undamaged and at later point damage or shortages are found, you will be unable to receive compensation. If there is, it must be noted on the delivery receipt at the time of delivery, note on the delivery receipt "subject to count and inspection" before signing for the order. View moreįreight Damage & Shortages - At the time of delivery, make sure there is no damage or any shortages. Please contact SERES RMA department directly at with shipment specifics and corresponding purchase order number. Freight claims (damages or shortages) must be reported within 24-hours of receipt. If the delivery receipt is signed as complete / undamaged and at a later point damage or shortages are found, you will be unable to receive compensation. If time does not permit you to inspect the shipment at the time of delivery, note on the delivery receipt “subject to count and inspection” before signing for the order. If there is, it must be noted on the delivery receipt at the time of delivery.
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You can update the phone number for this address by going to the Manage Address Book section of Your Account.Īt the time of delivery, make sure there is no damage or any shortages. The carrier will call you at least 30 minutes prior to delivery, so please ensure the phone number connected to the delivery address is correct in Your Account. If nobody is present at the time of delivery, the product will be taken away by the carrier and you'll need to reschedule your delivery. A signature is required for all deliveries. In these cases, the carrier will contact you by phone to arrange a date and time for delivery.įor more information on setting up a Scheduled Delivery, see: Arrange a Scheduled Delivery. If a first available delivery date isn't displayed, then you're in an area that doesn't support pre-scheduling from the website or the item is in a pre-order state. A special product, order, or handling fee may still apply.
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If your order doesn't qualify for free shipping: The order may contain ineligible items such as grow media. Note: Some items may not be shipped to Alaska and Hawaii using free shipping. You may find geographic shipping restrictions apply to particular products. You can ship to APO/FPO addresses only when they have a U.S. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free shipping eligibility. Please indicate if your facility has a commercial loading dock and if you will require a pallet jack or lift gate. Any item with "FREE Shipping" messaging on the product detail page is eligible and contributes to your free shipping order minimum. SERES offers free shipping on all eligible items excluding grow media.
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